We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. Two RS-422 input and output ports for future implementation are also on the back as well as a USB Type-C port for software configuration and firmware upgrades.īlackmagic Design Videohub Smart Control Pro There is also an Ethernet loop output without PoE to communicate with your destinations. The rear of the unit features an RJ45 Ethernet input with PoE to connect your sources and power the unit, or it can be powered with a separately available C13 power cable. The unit also features power fail protection to preserve your button configurations when power is lost. The buttons can be programmed via USB using the included software for Mac OS X and Windows. Simple push buttons on the front of the unit are configured to control source and destination as well as 10 assignable macro buttons and several configuration buttons. Housed in a 1 RU frame, the Smart Videohub is suitable for use in both large broadcast systems or portable racks for routing live productions over Ethernet. If you need to exchange it for the same item, contact us by sending an email to and our customer service personnel will liaise with you to arrange for the exchange of the product.The Videohub Smart Control Pro from Blackmagic Design is a network switching router with 48 programmable buttons for routing sources and destinations over a network. We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. A detailed description with pictures of the damage must be provided to the Customer Care team.AVL Direct Pte Ltd must be contacted immediately if products are damaged as a result of shipping.To Complete your returns, we require a receipt or proof of purchase.The issue/defect must be reported to AVL Direct Pte Ltd within 7 days of your receipt of the product.Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.įor a product to be eligible for return, the following conditions must apply: Should the product be faulty or defective, please raise a refund request by sending an email to and our customer service personnel will liaise with you to arrange for the return of the product. We recommend using the original packaging to return your product to us. Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Typically ship same or next business day.
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